Refund Policy
At ThemeCrave, customer satisfaction is important to us. We offer a 30-day money-back guarantee on all new purchases. If you experience any issues, we encourage you to contact our support team first so we can assist you in resolving the problem.
1. Eligibility for Refunds
You may request a refund within 30 days of purchase if:
- The product is non-functional and cannot be fixed.
- The product does not match its description.
- You contacted support and did not receive a response within 48 business hours.
Refund requests must be submitted through our official support channel.
2. Non-Refundable Cases
Refunds will not be granted in the following situations:
- Change of mind after purchase
- Incompatibility with third-party plugins, hosting, or external software
- Failure to provide required information for troubleshooting
- Renewal payments (unless required by law)
- Abuse of the refund policy
We reserve the right to refuse refund requests that appear unreasonable or fraudulent.
3. Refund Process
If approved, refunds will be processed to the original payment method within 7–14 business days.
Upon refund approval, you must discontinue use of the product and delete all copies.
4. Important Notes
Cancelling your subscription does not automatically qualify you for a refund. Refunds are only granted under the conditions outlined above.
By purchasing from ThemeCrave, you agree to this Refund Policy.
Last Update: 17 February, 2026