Privacy Policy
Welcome to ThemeCrave.
ThemeCrave (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://themecrave.com, create an account, purchase products, or interact with our services.
ThemeCrave is operated by Ranbir Application and Trading Ltd, a company registered in the United Kingdom. For the purposes of data protection law, Ranbir Application and Trading Ltd is the “data controller” of your personal data.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal data in the following ways:
A. Information You Provide
When you:
- Create an account
- Purchase a subscription or product
- Contact support
- Subscribe to our newsletter
- Leave reviews or feedback
We may collect:
- Full name
- Email address
- Billing address
- Company name (if applicable)
- Transaction details
- Support communication content
- License key information
We do NOT store credit card details. Payments are processed securely by third-party providers such as Stripe or PayPal.
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Operating system
- Referring URLs
- Pages visited
- Usage patterns
This information helps us improve website performance and security.
C. Support & Communication Data
When you contact us, we collect:
- Ticket details
- Chat logs
- Uploaded files
- Technical information related to your request
This allows us to provide accurate and efficient support.
2. Legal Basis for Processing (GDPR Compliance)
Under UK GDPR and EU GDPR, we process personal data based on:
- Contractual necessity (to provide purchased products and services)
- Legal obligations (tax compliance, fraud prevention)
- Legitimate interests (improving services, preventing abuse)
- Consent (marketing communications, optional cookies)
You may withdraw consent at any time where processing is based on consent.
3. How We Use Your Information
We use your data to:
- Deliver digital products and subscriptions
- Verify license activations
- Provide updates and support
- Process payments
- Send transactional emails
- Improve website functionality
- Prevent fraud or misuse
- Send marketing emails (if you opt in)
We do not sell or rent your personal data.
4. Cookies and Tracking Technologies
ThemeCrave uses cookies to:
- Enable secure login sessions
- Manage shopping cart and checkout
- Remember preferences
- Analyze website usage
- Improve performance
Types of cookies used:
- Essential cookies (required for functionality)
- Analytics cookies (e.g., Google Analytics)
- Marketing cookies (with your consent only)
You can manage cookie preferences through our cookie banner or browser settings.
5. Data Sharing & Third-Party Services
- Payment processors (Stripe, PayPal)
- Hosting providers (e.g., AWS, WP Engine)
- Support platforms (e.g., HelpScout)
- Email marketing tools (e.g., Mailchimp)
- Analytics providers (e.g., Google Analytics)
These providers only process data on our behalf and are contractually required to maintain confidentiality and security.
We may also disclose data if required by law or to protect our legal rights.
6. International Data Transfers
Some of our third-party providers may process data outside the UK or European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- GDPR-compliant service agreements
You may also have the right to request a portable copy of your data, withdraw previously given consent, or object to certain types of processing, such as direct marketing. If you wish to exercise any of these rights, you can contact us at privacy@themecrave.com. We will respond to your request in accordance with applicable data protection laws, including GDPR and CCPA.
7. Data Retention
We retain personal data only as long as necessary for:
- Providing services
- Fulfilling contractual obligations
- Legal compliance (e.g., tax records)
- Resolving disputes
Inactive account data may be deleted after a reasonable period unless legally required to retain it.
8. Data Security
We implement technical and organizational measures to protect your data, including:
- SSL encryption
- Secure hosting infrastructure
- Access control restrictions
- Regular security monitoring
However, no online transmission can be guaranteed 100% secure.
9. Your Rights
Depending on your location (UK, EU, California, etc.), you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise your rights, contact: legal@themecrave.com
We respond within applicable legal timeframes.
10. Marketing Communications
If you opt in, we may send newsletters and promotional offers.
You may unsubscribe at any time by:
- Clicking the unsubscribe link
- Updating account preferences
- Contacting us directly
11. Children’s Privacy
ThemeCrave services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction).
We do not knowingly collect personal data from children. If we become aware of such a collection, we will delete the data promptly.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our services after updates constitutes acceptance of the revised policy.
14. Contact Information
If you have questions regarding these Terms, please contact:
Email: hello@themecrave.com
Website: https://themecrave.com
Last Update: 17 February, 2026