Privacy Policy
Welcome to ThemeCrave.
At ThemeCrave, your privacy and the protection of your personal data are of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase products, or use our services.
By using ThemeCrave’s website and services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect various types of information to deliver and improve our services. This information falls into several categories.
First, we collect personal information, which includes details you provide when you create an account, make a purchase, or communicate with us. This may include your name, email address, billing information, and contact details. Please note that we do not store credit card details directly. All payment information is processed securely through trusted third-party payment processors such as Stripe or PayPal.
Second, we collect non-personal information automatically when you interact with our website. This includes technical details such as your browser type, device information, operating system, IP address (anonymized when required by law), and your activity on our website, such as the pages you visit and how you navigate our services.
Third, we collect support and communication data when you contact us for help or open a support ticket. This may include your purchase code, license key, and the content of your messages or requests. We also collect chat history and any related correspondence to better assist you and maintain accurate support records.
Lastly, if you submit user-generated content, such as comments, reviews, or feedback, we will collect and display the information you provide. For security purposes, we may also record metadata such as your IP address and browser user agent to prevent spam and abuse.
2. How We Use Your Information
We use the information we collect to provide you with the best possible experience and to ensure our services run smoothly. Your personal information allows us to deliver and maintain our products and services, including verifying licenses, delivering theme updates, and providing customer support. We also use this data to process transactions and send order confirmations, ensuring you have a smooth checkout experience.
Additionally, your information helps us respond effectively to your inquiries, troubleshoot issues, and provide tailored support. By analyzing non-personal information and usage trends, we continuously improve our website, products, and services to meet your needs more effectively.
If you have given your consent, we may also use your information to send marketing communications, newsletters, and special offers. You can opt out of receiving these communications at any time by following the unsubscribe link provided in our emails or by adjusting your account settings.
Finally, we may use your data to comply with legal obligations, such as tax reporting, fraud prevention, and enforcing our terms of service.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and improve the functionality of our services. Cookies are small files stored on your device that allow us to remember your preferences, recognize returning visitors, and analyze website performance.
We use several types of cookies. Essential cookies are necessary for the basic operation of our website, such as logging in, managing your account, and completing purchases. Analytics cookies help us understand how visitors use our site, enabling us to improve navigation and content. Preference cookies store your settings, such as language and region, to personalize your experience.
Finally, marketing cookies may be used to deliver relevant advertisements and promotional content, but these are only activated with your consent.
You have control over your cookie preferences. Non-essential cookies will only be used if you agree to them when prompted. You can also disable cookies through your browser settings, although this may affect certain website functions.
4. Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us deliver our services. These companies are only given access to the data necessary to perform their tasks and are required to keep it secure and confidential.
Our third-party partners include payment processors such as Stripe and PayPal for secure payment transactions, support management systems like HelpScout for customer service, email marketing platforms like Mailchimp or HubSpot, and secure hosting providers such as WP Engine or Amazon Web Services.
In some cases, we may need to disclose your data to comply with legal requirements. This includes responding to lawful requests by public authorities, such as law enforcement or government agencies, or to protect our rights and prevent fraud or abuse.
5. Data Security
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us deliver our services. These companies are only given access to the data necessary to perform their tasks and are required to keep it secure and confidential.
Our third-party partners include payment processors such as Stripe and PayPal for secure payment transactions, support management systems like HelpScout for customer service, email marketing platforms like Mailchimp or HubSpot, and secure hosting providers such as WP Engine or Amazon Web Services.
In some cases, we may need to disclose your data to comply with legal requirements. This includes responding to lawful requests by public authorities, such as law enforcement or government agencies, or to protect our rights and prevent fraud or abuse.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data. These rights may include the ability to access and obtain a copy of your data, request corrections to inaccurate or incomplete information, or request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
You may also have the right to request a portable copy of your data, withdraw previously given consent, or object to certain types of processing, such as direct marketing. If you wish to exercise any of these rights, you can contact us at privacy@themecrave.com. We will respond to your request in accordance with applicable data protection laws, including GDPR and CCPA.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices or content of these external sites. When you visit a third-party website, their own privacy policy will govern how your data is handled. We encourage you to review the privacy policies of these websites before providing them with any personal information.
8. Changes to This Privacy Policy
Our services are not directed toward children under the age of 13, or the age of majority in your jurisdiction. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from a child, we will take immediate steps to delete it. If you believe we have collected data from a minor, please contact us promptly at privacy@themecrave.com.
By using ThemeCrave, you agree to this Privacy Policy.
Last Update: 10 November, 2025
Privacy Policy
Welcome to ThemeCrave.
At ThemeCrave, your privacy and the protection of your personal data are of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase products, or use our services.
By using ThemeCrave’s website and services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect various types of information to deliver and improve our services. This information falls into several categories.
First, we collect personal information, which includes details you provide when you create an account, make a purchase, or communicate with us. This may include your name, email address, billing information, and contact details. Please note that we do not store credit card details directly. All payment information is processed securely through trusted third-party payment processors such as Stripe or PayPal.
Second, we collect non-personal information automatically when you interact with our website. This includes technical details such as your browser type, device information, operating system, IP address (anonymized when required by law), and your activity on our website, such as the pages you visit and how you navigate our services.
Third, we collect support and communication data when you contact us for help or open a support ticket. This may include your purchase code, license key, and the content of your messages or requests. We also collect chat history and any related correspondence to better assist you and maintain accurate support records.
Lastly, if you submit user-generated content, such as comments, reviews, or feedback, we will collect and display the information you provide. For security purposes, we may also record metadata such as your IP address and browser user agent to prevent spam and abuse.
2. How We Use Your Information
We use the information we collect to provide you with the best possible experience and to ensure our services run smoothly. Your personal information allows us to deliver and maintain our products and services, including verifying licenses, delivering theme updates, and providing customer support. We also use this data to process transactions and send order confirmations, ensuring you have a smooth checkout experience.
Additionally, your information helps us respond effectively to your inquiries, troubleshoot issues, and provide tailored support. By analyzing non-personal information and usage trends, we continuously improve our website, products, and services to meet your needs more effectively.
If you have given your consent, we may also use your information to send marketing communications, newsletters, and special offers. You can opt out of receiving these communications at any time by following the unsubscribe link provided in our emails or by adjusting your account settings.
Finally, we may use your data to comply with legal obligations, such as tax reporting, fraud prevention, and enforcing our terms of service.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and improve the functionality of our services. Cookies are small files stored on your device that allow us to remember your preferences, recognize returning visitors, and analyze website performance.
We use several types of cookies. Essential cookies are necessary for the basic operation of our website, such as logging in, managing your account, and completing purchases. Analytics cookies help us understand how visitors use our site, enabling us to improve navigation and content. Preference cookies store your settings, such as language and region, to personalize your experience.
Finally, marketing cookies may be used to deliver relevant advertisements and promotional content, but these are only activated with your consent.
You have control over your cookie preferences. Non-essential cookies will only be used if you agree to them when prompted. You can also disable cookies through your browser settings, although this may affect certain website functions.
4. Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us deliver our services. These companies are only given access to the data necessary to perform their tasks and are required to keep it secure and confidential.
Our third-party partners include payment processors such as Stripe and PayPal for secure payment transactions, support management systems like HelpScout for customer service, email marketing platforms like Mailchimp or HubSpot, and secure hosting providers such as WP Engine or Amazon Web Services.
In some cases, we may need to disclose your data to comply with legal requirements. This includes responding to lawful requests by public authorities, such as law enforcement or government agencies, or to protect our rights and prevent fraud or abuse.
5. Data Security
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who help us deliver our services. These companies are only given access to the data necessary to perform their tasks and are required to keep it secure and confidential.
Our third-party partners include payment processors such as Stripe and PayPal for secure payment transactions, support management systems like HelpScout for customer service, email marketing platforms like Mailchimp or HubSpot, and secure hosting providers such as WP Engine or Amazon Web Services.
In some cases, we may need to disclose your data to comply with legal requirements. This includes responding to lawful requests by public authorities, such as law enforcement or government agencies, or to protect our rights and prevent fraud or abuse.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data. These rights may include the ability to access and obtain a copy of your data, request corrections to inaccurate or incomplete information, or request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
You may also have the right to request a portable copy of your data, withdraw previously given consent, or object to certain types of processing, such as direct marketing. If you wish to exercise any of these rights, you can contact us at privacy@themecrave.com. We will respond to your request in accordance with applicable data protection laws, including GDPR and CCPA.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices or content of these external sites. When you visit a third-party website, their own privacy policy will govern how your data is handled. We encourage you to review the privacy policies of these websites before providing them with any personal information.
8. Changes to This Privacy Policy
Our services are not directed toward children under the age of 13, or the age of majority in your jurisdiction. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from a child, we will take immediate steps to delete it. If you believe we have collected data from a minor, please contact us promptly at privacy@themecrave.com.
By using ThemeCrave, you agree to this Privacy Policy.
Last Update: 10 November, 2025
Privacy Policy
Welcome to ThemeCrave.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website (“ThemeCrave,” “we,” “us,” or “our”).
1. Information We Collect
We collect different types of information, including:
- Personal Information: Name, email address, billing information, and contact details when you create an account or make a purchase.
- Non-Personal Information: Browser type, device information, IP address, and browsing activity through cookies and analytics tools.
- Payment Information: Collected and processed securely via third-party payment processors. We do not store your credit card details.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and improve our products and services.
- To process transactions and send purchase confirmations.
- To respond to customer support inquiries.
- To personalize user experience and improve website functionality.
- To send promotional emails (you can opt out at any time).
- To comply with legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality.
- Analyze visitor behavior to improve our services.
- Remember user preferences and login details.
- You can manage cookie settings in your browser.
4. Data Sharing and Third-Party Services
We do not sell, trade, or rent your personal information. However, we may share your data with:
- Legal Compliance: If required by law, we may disclose your information to authorities.
- Service Providers: Third-party tools for payment processing, email communication, and analytics.
5. Data Security
We implement industry-standard security measures to protect your data. However, no online transmission is 100% secure. Use our services at your own risk.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing emails.
- Disable cookies via your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
By using ThemeCrave, you agree to this Privacy Policy.
Last Update: 05 March, 2025